A record 1,800 complaints were made about taxi drivers last year. Drivers refusing to accept cards made up most of the complaints. Taxi drivers are legally obliged to accept card payments since September 2022. Despite this, those who refuse, make up the majority of complaints to the National Transport Authority.
In other complaints, one taxi driver was fined for refusing to take a guide dog in their car while another was hit with a €100 fine for smoking. A driver who refused to take a passenger to their destination was also fined, according to the Irish Independent. While one driver reclined their seat all the way back so their was no leg room for the customer. Dublin recorded the highest amount of complaints followed by Cork, Galway and Limerick. Cavan, Roscommon and Tipperary recorded the lowest with just one complaint each.
