Refugees publish list of complaints surrounding hygiene and staff issues in EROC Centre

Syrian, Kurdish and Iraqi refugees have compiled a written complaint to the Department of Justice regarding the Abbeyfield EROC Centre in Ballaghaderreen.

In their letter they have reported issues on the standard of accommodation, transport, food, administration, support and have also raised issue with the behavior of staff.

The Ballaghdarreen Emergency and Reception Centre was opened in 2017 and has been used to accommodate Syrian refugees and asylum seekers

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Syrian, Kurdish and Iraqi refugees, who have decided to remain nameless, have criticised a number of areas in the centre.

In terms of accommodation they say there is up to five people being kept in one hotel room, a scarcity of bedding and have said the rooms are cold as heating is left off for long periods of the day during winter months.

They have raised issues with the quality of food on a number of times to the staff in the centre and report that cutlery and dishes are often left dirty. Baby food, the letter says, is also not supplied by the EROC centre.

Among the complaints surrounding the transport service they say they have missed hospital and dentist appointments due to lack of transport. They also report that children have been forced to walk in the rain to the GP.

The letter goes onto call staff “inexperienced in working with refugees” and have said when people asked staff members for help in filling out forms, staff told them “it’s not [their] job.”.

The Syrian, Kurdish and Iraqi refugees who penned the letter has said they have complained to the Department of Justice on several occasions, but these complaints have been ignored. They’re looking for appropriate actions to be taken as the length of their stay at the EROC centre is unknown.