Patients at Roscommon hospital reported 98% satisfaction rate

Roscommon Hospital has scored the best satisfaction rating among patients in the Shannonside region when it comes to their health care.

The results are in the National Inpatient Experience Survey which offers patients the opportunity to describe their experience of acute public healthcare in Ireland.

 

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The survey is a partnership between the Department of Health, the HSE, and HIQA, and the aim is to find out about patients experiences and to use their feedback to identify areas of good experience and areas needing improvement.

98% of people who took part in the survey for Roscommon hospital said they had good or very good overall experiences, compared with 84% nationally.

While Roscommon hospital no longer has an accident and emergency unit, the patient ratings of “care on the ward” were significantly higher than last year’s survey.

In terms of overall patients satisfaction the hospital with the highest score next to Roscommon in this region was Sligo where 88% reported good experiences.

Portiuncula hospital in Ballinasloe reported one of the poorest performances in terms of hours waiting for a bed with 63% of the respondents there saying they had to wait between 6 and 24 hours for a bed.

Sligo didn’t fare well either with 61% or people who responded to the survey reporting a similar waiting time.

Tullamore hospital had one of the highest rates of people waiting 24 hours or longer for a bed, with 20% of patients having to wait a full day or longer, and in the case of Tullamore a total of 12 people reported having to wait more than 48 hours.

The overall satisfaction rating for Tullamore though is put at 87% in this survey, beating the national average by about three percent.

Satisfaction among patients in Mullingar hospital was slightly lower than the national average of 84%, and it’s the only hospital in this region to register a rating of 83%.

But areas which scored high at Mullingar included things like enough privacy on the wards especially when treatment was being discussed, and that toilets or bathrooms were very clean.

Two areas needing improvement that the survey at Galway University and Merlin Park hospitals identified were privacy in the emergency department and the quality of hospital food.

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