Dept of Justice responds to refugee’s complaints surrounding EROC Centre, Ballaghaderreen

The Department of Justice has today responded to a list of complaints received from refugees staying at the EROC centre in Ballagaderreen, Co Roscommon.

The centre was opened in 2017 for emergency accommodation for refugees and asylum seekers.

Today, Senior Department officials received a letter from residents of the EROC centre which they say they are “taking seriously”


The Department of Justice and Equality have today responded to a letter of complaint surrounding EROC Centre in Ballaghaderreem, Co. Roscommon.

Syrian, Kurdish and Iraqi refugees have compiled a series of complaints surrounding accommodation, food, transport, support and behavior of staff.

The refugees, who have decided to remain nameless, have written a detailed letter of complaint – among the issues described they wrote that there is up to five people being kept in one hotel room and these rooms are often cold in the winter, when heating is left turned off for hours at a time. They say that medical appointments have been missed due to the lack of transport, and has led to children walking in the rain to go to GP appointments. Those who penned the letter have also raised issue with the quality of food – they say no baby food is supplied and the dishes and cutlery are often dirty.

The residents who compiled the letter have also said employees at the centre appear “inexperienced in working with refugees”.

In their response, the Department of Justice say staff regularly call to the centre both by appointment and unannounced and says residents of EROC centres have access to the services of the Ombudsman and the Ombudsman for Children where they can make complaints.