Roscommon customer complained Electric Ireland applied incorrect debt

Just three complaints from the Shannonside region were investigated by the state body which regulates electricity and water utilities between August of last year and the end of January this year.

One case involved Electric Ireland applying a debt to a customer’s account, when in fact the customer was actually owed the money.

The Commission for Regulation of Utilities was originally established as the Commission for Energy Regulation (CER) in 1999 and changed its name in 2017.


Its function is to examine economic, customer protection and safety responsibilities in energy and water.

Between July 1st 2018 and January 31st 2019, the CRU received just a handful of complaints from the Shannonside region – two from Roscommon and one from Longford.

One Roscommon customer claimed that they were owed a debt by Electric Ireland, but in fact the company had applied an incorrect debt to their account.

The CRU upheld the complaint due to the supplier’s error and a good will gesture was offered which the CRU directed be applied.

A Longford customer also sought a refund from their network operator for un-used tokens for an electricity meter – which the CRU also did not uphold.

The body did order however that the un-used tokens be applied against the customers future bills.

One Roscommon householder complained that their electricity supplier was imposing a low usage standing charge to their bill unfairly.

However, upon investigation by the CRU, the complaint was not upheld as the bill the customer received would have indicated that the customer was paying the charge.